1. GENERAL PROVISIONS
This Privacy Policy Statement (hereinafter referred to as the Statement) is an official document of Germeteks Production Association LLC (hereinafter referred to as the Company/Operator), and defines the procedure for processing and protecting information about individuals (hereinafter referred to as the Users) using the services, information, programs (including loyalty programs) and products of the Company on the domain name germeteks.su (hereinafter referred to as the Site).
Maintaining confidentiality is important to the Company, as the purpose of this Privacy Policy is to ensure the protection of human and civil rights and freedoms when processing their personal data, including the protection of privacy, personal and family secrets, and from unauthorized access and disclosure.
We have developed a Privacy Policy that describes how we process personal data—any actions (operations) or a set of actions (operations) performed with or without the use of automated tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, modification), retrieval, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
Relationships related to the processing of personal data and information about users of the Site are governed by this Policy, other official documents of the Operator and the current legislation of the Russian Federation.
We process personal data lawfully and fairly, acting reasonably and in good faith and based on the following principles:
- the legality of the purposes and methods of processing personal data;
- good faith;
- the compliance of the purposes of processing personal data with the purposes previously determined and declared when collecting personal data, as well as with the Company’s powers;
- the compliance of the volume and nature of the personal data processed, and the methods of processing personal data with the purposes of processing personal data.
This Privacy Policy governs all processing of personal data and personal information (any personally identifiable information and any other related information) about individuals who are consumers of the Company’s products or services.
This Policy applies to the processing of personal data collected by any means, both active and passive, both online and offline, from individuals located anywhere in the world.
2. COLLECTION OF PERSONAL DATA
The purpose of processing personal data is to fulfill the Operator’s obligations to Users regarding the use of the Site and its services.
The processing of users’ personal data is carried out with the consent of the personal data subject to the processing of their personal data.
Personal data means any information related to a directly or indirectly identified or identifiable individual (the personal data subject) and which can be used to identify a specific individual or contact them.
We may ask you for personal information at any time when you contact the Company. The Company may use such information in accordance with this Privacy Policy. It may also combine such information with other information to provide and improve its products, services, content, and communications.
Below are some examples of the types of personal information the Company may collect and how we may use such information.
WHAT PERSONAL DATA DO WE COLLECT?
We may collect various data/information, including:
- First and last name;
- Phone number;
- Email address;
- Information you provided in your profile and when ordering (delivery address, organization name, etc.);
- Technical data and identifiers: IP address, unique device identifiers (e.g., cookie ID, UUID, Advertising ID (IDFA/GAID), identifiers generated by applications), browser and OS information, connection information;
- Location data: approximate location determined using IP, GPS, or other technologies;
- Other data necessary for contract performance or expressly stated during collection.
Personal data may also include additional data provided by Users at the Operator’s request for the Operator to fulfill its obligations to Users arising from the service agreement. The Operator has the right, in particular, to request from the User other additional data that, at the Operator’s discretion, is necessary and sufficient to identify such User and to prevent abuse and violation of third-party rights.
When processing personal data, we ensure its accuracy, sufficiency, and, where necessary, relevance to the purposes for which it is processed.
3. STORAGE AND USE OF PERSONAL DATA
Users’ personal data is stored exclusively on electronic media and processed using automated systems, except in cases where non-automated processing of personal data is necessary to comply with legal requirements.
The Operator stores and processes personal data of citizens of the Russian Federation using databases located within the Russian Federation.
4. HOW WE USE YOUR PERSONAL INFORMATION
The personal data we collect allows us to send you notifications about new products, special offers, and various events. It also helps us improve our services, content, and communications. If you do not wish to be included on our mailing list, you can unsubscribe at any time by contacting us using the contact information provided.
From time to time, we may use your personal information to send important notices containing information about changes to our terms, conditions, and policies, as well as confirming orders and purchases you have made.
We may also use personal information for internal purposes, such as auditing, data analysis, and various research to improve the Company’s products and services, as well as customer service.
If you participate in a prize draw, contest, or similar promotion, we We reserve the right to use the personal information you provide to manage such programs.
5. COLLECTION AND USE OF NON-PERSONAL INFORMATION
We also collect personal data, which is non-personal data that cannot be directly associated with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose.
We may collect personal information, such as occupation, language, postal code, and the time zone in which a product is used, to better understand consumer behavior and improve our products, services, and communications.
If we combine non-personal information with personal information, the combined information will be treated as personal information for as long as the information remains combined.
6. PROCESSING OF PERSONAL DATA
Users’ personal data is not transferred to any third parties, except as expressly provided in these Rules.
Users’ personal data is processed for the period necessary to achieve the purposes specified in this Policy, as well as within other timeframes stipulated by Russian law, by any legal means, including in personal data information systems, with or without the use of automated tools. Upon expiration of the specified period, personal data will be destroyed or anonymized.
The User agrees that the Operator has the right to transfer personal data to third parties, in particular, courier services, postal organizations, telecommunications operators, etc., solely for the purposes specified in the “Collection of Personal Data” section of this Privacy Policy.
Upon user input or with the user’s consent, the User’s personal data may be transferred to third-party contractors of the Operator, subject to such contractors’ commitment to ensure the confidentiality of the information received, particularly when using applications.
Applications used by Users on the Website are hosted and maintained by third parties (developers) who act independently of the Operator and do not act on behalf of or at the Operator’s direction. Users are required to familiarize themselves with the terms of service and personal data protection policies of such third parties (developers) before using the relevant applications.
User personal data may be transferred at the request of authorized government bodies of the Russian Federation only on the grounds and in the manner established by Russian legislation.
The Operator shall block personal data related to the relevant User from the moment of the User’s request or appeal, or from their legal representative or authorized body for the protection of the rights of personal data subjects, for the duration of the verification, in the event of detection of inaccurate personal data or illegal actions.
7. DISCLOSURE OF INFORMATION TO THIRD PARTIES
In some cases, the Company may share certain personal information and data with strategic partners who work with the Company to provide products and services, or who help the Company sell products and services to consumers. We provide third parties with the minimum amount of personal data necessary to provide the requested service or conduct the required transaction.
Personal information will be shared by the Company only for the purpose of providing consumers with products and services, as well as improving these products and services, and related communications. Such information will not be shared with third parties for their marketing purposes.
To use your personal data for any other purpose, we will request your consent to the processing of your personal data.
SERVICE PROVIDERS
The Company provides personal data/information to companies that provide services such as: information processing, fulfilling consumer orders, delivery, other types of customer service, determining your interest in our products and services, and conducting surveys aimed at understanding our customers or customer satisfaction. These companies are committed to protecting your information.
OTHER PERSONS
Companies may be required to disclose your personal information by law, legal process, litigation, and/or public or government requests. We may also disclose personal data/information about you if we determine that such disclosure is necessary or appropriate for national security or law enforcement purposes.
We may also disclose personal data/information about you if we determine that disclosure is necessary to enforce our terms and conditions or to protect our operations and our users, within the limits provided by applicable Russian law. Additionally, in the event of a reorganization, merger, or sale, we may transfer any or all personal information we collect to the relevant third party.
8. DESTRUCTION OF PERSONAL DATA
The user’s personal data is destroyed when:
- the Operator deletes information posted by the User;
- the subject of personal data revokes consent to the processing of personal data.
Personal data is destroyed within 30 (thirty) calendar days from the occurrence of the specified events, unless otherwise provided by Russian Federation law.
9. COOKIES AND OTHER TECHNOLOGIES
The Company’s website, interactive services and applications, email messages, and any other communications may use cookies and other technologies, such as pixel tags and web beacons. These technologies help us better understand user behavior, tell us which sections of our site users have visited, and measure the effectiveness of advertising and web searches. This data is collected for analytical and technical purposes and may be considered personal data processed automatically, in compliance with Federal Law No. 152.
This website uses cookies and similar technologies. Collected data includes cookie identifiers, unique device identifiers, advertising identifiers, IP addresses, and others.
The site also collects and processes anonymized personal data about visitors (including cookies) using internet statistics services (Yandex Metrica).
Technical data (IP address, cookies, etc.) are classified as personal data processed automatically and are protected by the Operator in accordance with this Policy.
This data is used for:
- to ensure website operation and session maintenance;
- to perform analytics and improve the service;
- to personalize content and advertising (only with your consent).
To process analytics and marketing cookies and identifiers, we request your consent via the cookie settings banner/banner. You can change your settings or revoke your consent at any time.
10. PERSONAL DATA PROTECTION
The Company takes precautions—including legal, organizational, administrative, technical, and physical—to ensure the protection of your personal data in accordance with Article Article 19 of Federal Law No. 152-FZ of July 27, 2006, “On Personal Data,” is intended to ensure the protection of the User’s personal data from unauthorized or accidental access, destruction, modification, blocking, copying, distribution, and other illegal actions by third parties.
When you use certain Company products, services, or applications, or post on forums, chats, or social media, the personal data you provide is visible to other users and may be read, collected, or used by them. You are solely responsible for the personal data you choose to provide in such cases. Please take precautions when using such functions.
The company applies the following measures to protect personal data:
- access to personal data is limited, access rights are differentiated;
- anti-virus protection and means of protecting information from unauthorized access are used;
- organizational measures are applied to prevent unauthorized access to personal data;
- data is backed up by the hosting provider;
- personal data is transferred via secure communication channels using the HTTPS (SSL) protocol;
- measures are implemented to detect and prevent unauthorized access, as well as to restore personal data;
- personal data is processed using information Personal data systems located in the Russian Federation.
Personal data is collected through feedback forms on the website. Personal data is not stored in the website database and is sent to the operator’s email address and transferred to the Bitrix24 CRM system for further processing.
11. INTEGRITY AND RETENTION OF PERSONAL INFORMATION
When interacting with the Company, you can easily keep your personal data and information up to date. We will retain your personal data and information for the period necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.
We do not collect personal data from minors. If we learn that we have received personal information about a minor, we will take steps to delete such information as quickly as possible.
We strongly recommend that parents and other individuals with legal guardianship over minors (legal representatives—parents, adoptive parents, or guardians) supervise their minors’ use of websites.
12. THIRD-PARTY SITES AND SERVICES
The Company’s websites, products, applications, and services may contain links to third-party websites, products, and services. Personal data and information collected by third parties, which may include information such as location data or contact information, is governed by the privacy policies of such third parties. We encourage you to review the privacy policies of such third parties.
The Operator is not responsible for the actions of third parties who gain access to information about the User through the use of the Internet or the Site’s Services, or for the consequences of using data and information that, due to the nature of the Site, are accessible to any Internet user.
13. COMPANY-WIDE PRIVACY MAINTENANCE
To ensure the security of your personal data, we communicate privacy and security standards to Company employees and strictly enforce privacy measures within the Company.
If you have any questions regarding the Company’s Privacy Policy or the Company’s data processing, you can contact us using the feedback form.
14. USER INQUIRIES
Current Russian Federation legislation applies to this Privacy Policy and the relationship between the User and the Operator.
Users have the right to send their inquiries to the Operator, including inquiries regarding the use of their personal data and the revocation of consent to the processing of personal data, in writing or as an electronic document in accordance with Russian legislation, using the contact information provided on the website.
The request submitted by the User must comply with the requirements established by the Rules for Submitting Inquiries to the Service and Support Service, namely, contain:
- email address;
- contact phone number.
The Operator undertakes to review and respond to the User’s request.
15. OTHER
In all other matters not expressly reflected in the Privacy Policy, the Company undertakes to comply with the norms and provisions of Federal Law No. 152-FZ of July 27, 2006, “On Personal Data.”
By providing personal data and information to the Company’s website, visitors agree to the terms of this Privacy Policy.
The Company reserves the right to make any changes to this Policy at any time at its sole discretion in order to further improve protection against unauthorized access to personal data provided by Users without the User’s consent. When we make material changes to our Privacy Policy, we will post a notice on our website along with the updated version of the Privacy Policy.
This Policy does not apply to the actions and websites of third parties.
The current version of the Policy is freely available on the Internet https://germeteks.su/en/privacy-policy/.